Site Officer

About Us

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our Journey so Far

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private service users and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 service users and counting.

By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving service users’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again.

Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields.

We believe everyone deserves a safe place to call home and right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.

Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need.

The Role

As the Site Officer, you'll be the face of Stef & Philips to our vulnerable tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants.

Main Duties & Responsibilities

• Provide a professional and friendly reception service, greeting and signing in and out all visitors to the building.
• Conduct hourly patrols around the building to ensure there are no issues that need addressing.
• Deal with residents queries and requests confidently, with a positive “can do” attitude and log requests or queries so that all staff are aware of issues.
• Answer telephone calls in a polite and friendly manner and log all queries.
• To ensure that any repairs or maintenance issues are logged and report to your manager to maintain the safety and security of the building.
• Familiarise yourself with fire exit doors and assembly point.
• Check the Fire panel for faults and report to your manager.
• Maintain building security by following safety procedures.
• Use Salesforce to log daily notes and all contact with tenants and agencies.
• Ensure Tenants are informed of their tenancy obligations.
• Supporting tenants to manage and sustain their tenancies and signposting where extra support is needed.
• Ensure all complaints are recorded, reported and addressed accordingly.
• Ensuring periodic inspections are completed and recorded through Salesforce.
• Support other departments with Health and Safety inspections.
• Conduct check-in and check-out inspections.
• Reporting any anti-social behavior, investigating causes and liaising with 3rd party agents if needed.
• Assessing tenants’ suitability for properties while liaising with the allocations team.
• Liaising with maintenance team in inspecting external contractor works.
• Maintain a safe working environment.
• Report all incidents or potential hazards.
• When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.
• Ensure relevant policies and standards are followed at all times and maintained.
• Attendance at staff briefings.
• Maintain a professional attitude of service acting as a role model for all staff.
• Act in a non-discriminatory, non-judgmental manner.
• Respect people’s right to privacy and always maintain confidentiality.
• On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team.

Skills & Knowledge

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
• Ability to prioritise workload and work effectively in a high-pressured environment.
• Close attention to detail.
• A proficiency in the use of MS Office including Outlook and Word.
• Strong administrative skills.
• Previous experience in a similar position.
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
• Working on own initiative without close supervision and as part of a team.
• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.

Ideal but not Essential

• Experience of using Salesforce or other CRM System.
• Knowledge & experience working in customer Service or complaints resolution within temporary & emergency accommodation.
• Knowledge of temporary accommodation government legislation.
• Experience working with or for a local authority, housing association or housing provider.

Benefits

• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 28 days
• Celebration of tenure
• 3 years £500
• 5 years £1000
• 10 years £5000
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension schemes increase – after 2 years.
• Mental health & wellbeing training through the charity Mind
• Professional Emergency First Aid at work training
• £500 referral scheme for staff who refer a new employee, paid upon passing probation.
• Company payday lunch

Diversity & Inclusion

Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes, but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not everything, go ahead and apply. We’d still love to hear from you!

How to Apply:

Complete our online application process by uploading your details here:

https://stefphilips.recruitee.com/o/site-officer