Warrington Site Officer

Peninsula House Warrington is a high rise site comprising of 82 family flats divided over 11 floors. As the Site Officer, you'll be the face of Stef & Philips to our vulnerable tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work carry out all remedial repairs and maintain upkeep of the building.

Main Duties & Responsibilities

• Use company CRM system to log daily notes and all contact with tenants and agencies

• Carry out check in and check out inspections and ensure Tenants are informed of their obligations

• Ensure all complaints are recorded, reported and addressed accordingly.

• Ensuring periodic inspections are completed and recorded through CRM syste

• Carry out Health and Safety inspections.

• Maintain a safe working environment by ensuring communal areas are kept clean and free of obstructions

• Follow daily cleaning schedule

• Carry out basic DIY on site

• Identifying any maintenance issues and reporting these to Head Office (videos/ photos)

• Responding to anti-social behaviors, and reporting to Head Office

• Discussing tenants’ suitability for properties with Head Office on personal evacuation procedures.

• Liaising with external contractors to provide access on site.

• Report all incidents or potential hazards to Head Office (videos/ photos)

• When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.

• Ensure relevant policies and standards are followed at all times on site

• Attend training and development activity where appropriate

• Respect people’s right to privacy and maintain confidentiality at all times

• On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager.

Skills & Knowledge

• Good written and spoken English

• Ability to prioritise workload

• A proficiency in the use of MS Office including Outlook and Word.

• Good administrative skills.

• Previous experience in a similar position.

• Working on own initiative without close supervision and as part of a team.

• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.

Benefits

• 23 days leave, plus bank holidays

• Additional holiday days for long service – up to 28 days

• Celebration of tenure

  • 3 years £500

  • 5 years £1000

  • 10 years £5000

• Private health insurance with Vitality

• Birthday off

• One well-being day off per year

• Maternity/Paternity Pay

• Pension schemes increase – after 2 years.

• £500 referral scheme for staff who refer a new employee, paid upon passing probation.