Utilities Co-ordinator

Choosing to work to work at S&P is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by providing safe, suitable, secure housing where it's needed most. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our journey so far

Since first opening our doors in 2006, S&P has evolved from a traditional estate agency into a leading provider of accommodation services around the UK. We work closely with local authorities, housing associations, charitable organisations, and investors to provide safe, suitable, and secure accommodation to those who really need it.

Where you come in

The Role

We look after the utilities and council tax accounts for each of our properties, and with thousands of tenants across our units, that creates a lot of administration. That's where you come in. In this role, you'll set-up and manage over 3000 utility accounts, liaising with 3rd party suppliers, our internal teams and tenants to ensure to Account accuracy.  It's a fast-paced team, and you'll sometimes need to use your initiative to resolve tricky queries with our range of utility providers. You'll need the ability to multi-task and work under pressure, to strict deadlines, but most important of all is to be highly organised and with good attention to detail. 

It's a great role if you want the ability to make a difference and influence how Stef and Philips support our tenants in this important area.

What will you be doing?

Is this job for you?

• Setting up Utility accounts for our portfolio of units.

• Ensuring our CRM system is correctly updated with any changes to enable accurate billing by colleagues in the accounts team

• Liasing with Utility companies, tenants and local authorities to manage accounts.

• Supporting Utility administrators with complex issues and complaints

• Dealing with our tenants by phone and email to resolve issues

Ideally you'll have/be:

• Excellent communication skills including confidence, for example to be assertive to prevent a utility from disconnecting a tenant

• Knowledge of customer relationship management (CRM) systems

• Strong problem-solving skills and an adaptive approach to interacting with different stakeholders

• Excellent administrative and relationship-building skills

• Ability to multi-task, manage multiple accounts, and work effectively under pressure

• High attention to detail and accuracy

What's in it for you?

• 23 days leave, plus bank holidays

• Vitality – Health insurance

• Birthday day off

• One well-being day off

• Maternity/Paternity pay

• Pension scheme increase – after 2 years

• Additional holiday days for long service – up to 28 days

• £500 referral scheme for anyone who refers a member of staff, paid upon passing probation

• Company payday lunch

Diversity & Inclusion

S&P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not every single thing, go ahead and hit Apply, we’d still love to hear from you.