Salesforce Product Owner

About Us

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our Journey so Far

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting.

By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again.

Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields.

We believe everyone deserves a safe place to call home and right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.

Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need.

The Role

The Role of Salesforce Product Owner / Manager comes at a very exciting time in the growth of Stef & Philips in which Salesforce plays a crucial part in business operations.

Two years ago, Salesforce Service Cloud and Field Service were introduced as part of our first phase across several departments including Allocations, Housing, Maintenance & Repairs. Since then, the system has grown organically to include additional functionality for these departments and some additional departments, while scoping out the next phase of development to further support these and new areas in the business.

Having a central operating system that enables real time operations, data management and business insight is critical to the growth and success of Stef & Philips. There is huge opportunity to improve business efficiency and customer service along with many other business advantages and this role will play a key role in driving and delivering this system.

Main Duties & Responsibilities

• Day-to-day management of the current Salesforce system and associated integrations & applications e.g. Sage Intact.
• Manage, scope & prioritize day to day requests for changes and updates.
• Drive development and adoption of day-to-day updates and changes across Salesforce
• Provide rapid response to urgent Salesforce requests that are preventing any part of the business from performing.
• Drive the overall development and adoption of Salesforce throughout the organization to meet business needs and goals.
• With first three months in the role drive the development and adoption of Phase II that has been scoped and user stories developed (although not yet validated by the internal teams)
• Identify, verify and recommend tools and applications to enhance the Salesforce platform to meet business needs and goals.
• Develop and deliver effective Salesforce training across the organisation.
• Engage with sector Salesforce think tanks and working groups.
• Manage Salesforce licenses, user permissions, and security access.
• Budget management.
• Development partner management and selection.

Skills & Knowledge

• Demonstrable Salesforce Administration experience, including security management and process automation using features including Flow.
• Proven experience undertaking Salesforce administrative tasks including assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings.
• Extensive experience creating Salesforce Reports and Dashboards
• Proven experience understanding and translating business requirements into system requirements along with successful delivery and adoption.
• Excellent at managing and engaging multiple stakeholders from field staff to C-suite.
• Effective at challenging, advising, and justifying recommendations for system development.
• Experienced at managing development / 3^rd party partners.
• Outstanding project management skills.
• Excellent verbal and written communication skills. This role will need to report out to the C-suite on a regular basis and be able to advise, reassure and make recommendations that are critical to the business.
• Strategic thinker who can also roll up their sleeves and do the doing.

Ideal but not Essential

• Managed direct reports.
• Experience scoping and implementing AI tools and applications on a Salesforce platform that have resulted in efficiency improvements, enhanced service and/or differentiation.
• Experience in the social housing sector

Benefits

• Starting Salary of £60,000.00 - £65,000.00 per annum (commensurate on experience)
• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 28 days
• Celebration of tenure
• 3 years £500
• 5 years £1000
• 10 years £5000
• Private health insurance with Vitality on passing probation
• Birthday off
• One well-being day off per year on passing probation
• Maternity/Paternity Pay
• Pension schemes increase – after 2 years.
• £500 referral scheme for staff who refer a new employee, paid upon passing probation.
• Company payday lunch
• Daily Fresh fruit

Diversity & Inclusion

Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes, but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not everything, go ahead and apply. We’d still love to hear from you!