Maintenance Multi Trader - covering West London Area

The Role
As a maintenance engineer, you will be an integral member of the repairs and planned preventative maintenance service, working directly with the head of maintenance, ensuring repairs are carried out effectively and efficiently.

Main Duties & Responsibilities

• Taking instructions from the maintenance department regarding the daily schedule of jobs

• Attending units to carry out proactive and reactive maintenance repairs

• Completing jobs in accordance with service level agreements

• Registering job progress reports and completing job reports

• Accurate collation of data for each job (photos/ videos)

• Ensure planned maintenance and breakdown activities are monitored and any delays logged and escalated to the maintenance service team

• Prioritise work scheduled

• Ensure material and supply stock levels are maintained at all times within your vehicle

• Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction guaranteeing complaints are handled with empathy and professionalism

• Any other relevant duties as requested by other departments

• Updating information on PDA system

• To comply with Stef & Philips policies and to carry out any duties that may reasonably be required

Skills & Knowledge

• Knowledge and experience working in temporary and emergency accommodation essential

• Demonstrate substantial experience in multi-skilled trade repairs and maintenance, including plumbing, carpentry, and plastering

• Experience with managing vulnerable individuals and managing HMO properties

• Full clean driver’s license

• An enhanced DBS / Police check will be completed

• Ability to prioritise workload and work effectively in a high-pressure environment

• Close attention to detail

• Strong administrative skills

• Previous experience in a similar position

• Working on own initiative without close supervision and as part of a team

• Work flexibly to meet the varying demands of the role in order to achieve agreed outcomes

Benefits

• 23 days leave, plus bank holidays

• Additional holiday days for long service – up to 28 days

• Celebration of tenure

  • 3 years £500

  • 5 years £1000

  • 10 years £5000

• Private health insurance with Vitality

• Birthday off

• One well-being day off per year

• Maternity/Paternity Pay

• Pension schemes increase – after 2 years.

• £500 referral scheme for staff who refer a new employee, paid upon passing probation.

• Company payday lunch