Maintenance Multi Trader

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

Our journey so far

Since first opening our doors in 2006, Stef & Philips has evolved from a traditional estate agency into a leading provider of UK wide social housing and services funded through private investment. We work closely with local authorities, housing associations, charitable organisations, and investors to provide high quality accommodation and support schemes to those who really need it. Today we have c.4000 units under management housing more than 9,500 tenants and service over 200 investors and 60+ local authorities.

We work with private and corporate investors who want their funds to have a positive social impact and handle every step of the journey from sourcing the right properties, to remodelling and refurbishing them to our high standards and then fully managing and maintaining them throughout their lease term. We pride ourselves that the local authorities, charities and housing associations who place singles, couples and families into our accommodation can rely on consistent quality, care and support. Our accommodation includes HMO’s, flats and houses and our care reaches beyond bricks and mortar, to include specialised accommodation and services for mothers and babies, tenants with disabilities, and young adults living on their own for the first time.

Where you come in

The Role

As a maintenance multi-trader, you'll visit our properties across your region (e.g. SE London) to carry out remedial and planned maintenance and to ensure that we're always providing decent quality accommodation for our tenants. You'll be part of a team of other field based maintenance multi-traders, and office based co-ordinators to ensure that repairs are carried out promptly and effectively.

What will you be doing?

• Attending properties to carry out proactive and reactive maintenance repairs, with work scheduled for you by your office-based coordinator
• Completing jobs in accordance with service level agreements
• Registering job progress reports and completing job reports
• Accurate collation of data for each job (photos/ videos)
• Ensure planned maintenance and breakdown activities are monitored and any delays logged and escalated to the maintenance service team
• Ensure material and supply stock levels are maintained at all times within your vehicle
• Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction
• Updating information on PDA system

Is this job for you?

It's essential that you have:

• Substantial experience in multi-skilled trade repairs and maintenance, including plumbing, carpentry, and plastering
• Driver’s license
• DBS / Police checked (or able to pass these if you've not previously required them)
• Ability to prioritise workload and work effectively in a high-pressure environment
• Your own tools to carry out basic plumbing, carpentry and plastering work
• Close attention to detail
• Good administrative skills
• Ability to work on your own initiative without close supervision and as part of a team

• Can work flexibly - standard hours are 8 - 4.30, but it's an advantage if you're open to earlier and later shifts to provide enhanced support for urgent work
• Have previous experience working in temporary and emergency accommodation 
• Have experience working with vulnerable individuals and managing HMO properties

Benefits

What's in it for you?

• Starting salary of £40,000 per annum
• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 28 days
• Celebration of tenure
  • 3 years £500
  • 5 years £1000
  • 10 years £5000
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension scheme increase – after 2 years
• Mental health & wellbeing training through the charity Mind
• Professional Emergency First Aid at work training
• £500 referral scheme for staff who refer a new employee, paid upon passing probation
• Company payday lunch
• Daily Fresh fruit

Diversity & Inclusion

S&P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not every single thing, go ahead and hit Apply We’d still love to hear from you!