Maintenance Co-ordinator

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

Our journey so far

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting.

By bringing together private investors, local authorities, charities and housing associations, in a spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again.

Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields.

We believe everyone deserves a safe place to call home and right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.

Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need.

The Role

The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.

Main Duties & responsibilities

• Log and assign all maintenance jobs accurately in Salesforce.

• Review condition reports and job history to ensure jobs are raised appropriately.

• Plan, schedule, and manage engineers' workloads for maximum productivity.

• Assess follow-up work requirements and schedule accordingly.

• Oversee new job tickets and reassign where necessary to ensure completion.

• Handle and escalate complex or critical jobs to the Maintenance Manage

• Conduct twice-daily check-ins with engineers to monitor job progress.

• Provide real-time phone support to engineers and respond to updates.

• Chase contractors to ensure job completion and avoid delays.

• Order materials for engineers when required.

• Review and track the progress of out-of-hours (OOH) jobs.

• Monitor active job queues and escalate any overdue or high-priority tasks.

• Maintain communication with local authorities for permissions or compliance.

Skills & Knowledge

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries

• Ability to prioritise workload and work effectively in a high-pressured environment

• Excellent attention to detail

• A proficiency in the use of MS Office including Outlook, Word

• Strong administrative skills

• Excellent proven customer service skills

• Previous experience in a similar position

• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels

• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes

Benefits

• 23 days leave, plus bank holidays

• Additional holiday days for long service – up to 28 days

• Celebration of tenure

  • 3 years £500

  • 5 years £1000

  • 10 years £5000

• Private health insurance with Vitality

• Birthday off

• One well-being day off per year

• Maternity/Paternity Pay

• Pension schemes increase – after 2 years.

• £500 referral scheme for staff who refer a new employee, paid upon passing probation.

• Company payday lunch

• Daily fresh fruit