Housing Officer

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

Our journey so far

Since first opening our doors in 2006, Stef & Philips has evolved from a traditional estate agency into a leading provider of UK wide social housing and services funded through private investment. We work closely with local authorities, housing associations, charitable organisations, and investors to provide high quality accommodation and support schemes to those who really need it. Today we have c.4000 units under management housing more than 9,500 tenants and service over 200 investors and 60+ local authorities.

We work with private and corporate investors who want their funds to have a positive social impact and handle every step of the journey from sourcing the right properties, to remodelling and refurbishing them to our high standards and then fully managing and maintaining them throughout their lease term. We pride ourselves that the local authorities, charities and housing associations who place singles, couples and families into our accommodation can rely on consistent quality, care and support. Our accommodation includes HMO’s, flats and houses and our care reaches beyond bricks and mortar, to include specialised accommodation and services for mothers and babies, tenants with disabilities, and young adults living on their own for the first time.

Where you come in

The Role

As the Housing Officer, you'll be the face of Stef & Philips to our tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants.

It's a rewarding role in an organisation where your efforts will be recognised and valued.

Is this job for you?

You'll have: 

• A passion to make a difference for our tenants
• Customer service skills and experience
• Administration skills with good attention to detail
• The ability to remain calm in stressful situations
• The ability to work well with others
• Previous work experience using a computer and Microsoft office applications (training will be provided on our own CRM system)
• Full UK driving license

Ideal but no essential: 

• Previous experience in a similar housing related role

Benefits

What's in it for you?

• 23 days leave, plus bank holidays
• Additional holiday days for long service – up to 28 days
• Celebration of tenure
  • 3 years £500
  • 5 years £1000
  • 10 years £5000
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension scheme increase – after 2 years
• Mental health & wellbeing training through the charity Mind
• Professional Emergency First Aid at work training
• £500 referral scheme for staff who refer a new employee, paid upon passing probation
• Company payday lunch
• Daily Fresh fruit

Diversity & Inclusion

S&P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

We’d be delighted if you tick off all our boxes but we also believe it’s just as important we tick all of yours. If you think you have most of what we’re looking for but not every single thing, go ahead and hit Apply We’d still love to hear from you!