Housing Administrator & Scheduler

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

Our journey so far

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting.

By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants’ lives, we’ve created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services – a setting where people can begin to thrive again.

Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service.

The process begins with private or institutional investors looking for a positive social impact. Once we’ve helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields.

We believe everyone deserves a safe place to call home and right now though the UK’s housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We’re committed to changing that trend, combining profit with purpose.

Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need.

The role

The prime objective of the role is to co-ordinate the day-to-day activities of our team of 15 housing officers. This includes scheduling property visits, and due to our focus on temporary accommodation and the needs of our services users, these visits will often need to be rearranged, sometimes at short notice. The role also provides broader administrative support to the team and the head of housing. The successful candidate will be very experienced in managing the diaries of several team members in a fast-paced and dynamic environment.

Key Responsibilities:

• Scheduling property visits for our team of housing officers taking account of the priority of each visit and the location and travelling time between properties
• Monitoring the completion of scheduled visits and ensuring that company systems are accurately updated with the outcome of each visit
• Handling requests for visits from internal colleagues and external stakeholders, remaining calm and professional even when working under pressure
• Providing administrative support to housing officers, for example in the preparation of documents, creation of communications to tenants, local authorities and other stakeholders such as supporting agencies
• Proactively dealing with queries and requests from service users and tenants
• Providing administrative support to the head of housing, for example in diary management, meeting organisation and ensuring agreed actions are completed
• Produce standard reports, for example to identify properties due for their next regular inspection
• Ensure all databases and management software systems are updated promptly and to an excellent standard.
• To comply with S&P policies and to carry out any duties that may reasonably be required considering the main purpose of the post.

Essential requirements

• Strong administration, organisational, prioritisation, and attention to detail skills
• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
• Empathy, able to relate to the challenges faced by our service users and field based housing officers
• Strong problem solver
• Resilient, able to remain calm even under pressure
• Highly proficient in the use of MS Office including Outlook, Word, & Excel, and ideally with experience of using CRM systems such as Salesforce
• Working on own initiative without close supervision and as part of a team
• Working flexibly in responding to the varying demands of the role to achieve agreed outcomes. 

It’s an advantage if you also have

• Knowledge or experience in social housing